Frequently Asked Questions

Contact Us

If you have a specific question related to the conference or your registration, please click the button below and fill out the form, and we will respond to your inquiry within 2 business days.

Thank you for your patience.

Q: What is the format of this year’s Practical Updates in Primary Care Virtual Series, and when will it take place?

A: We are pleased to announce that we will deliver Practical Updates in Primary Care as a virtual series again in 2023. This practical program will offer a jam-packed agenda over the course of 3 days. Choose from four dates and engage with like-minded professionals nationwide. We're delivering this vital education conveniently online and on demand to fit your busy lifestyle. In addition to the lectures, the event will feature live discussions with Q&A, a virtual exhibit hall, and much more. The series will be accessible on any internet-enabled device, with no additional software required. All you need is an internet connection.

2023 Virtual Series Schedule: 4 Opportunities in 2023

May 24–26, 2023
July 19–21, 2023
September 27–29, 2023
November 15–17, 2023

Q: How do I register?

A: Click here to register for the the Practical Updates in Primary Care virtual event of your choice.

Q: What are my options if I am unable to attend the Virtual Experience?

A: If you purchase a registration package that includes on-demand access, you will be able to access the sessions post-event. Learn more about the "Plus" and "Premium Plus" packages by visiting our Rates page. 

Q: What kind of software will be required to view the sessions and interact with the experts?

A: The Practical Updates in Primary Care Virtual Series will be web-based, so all you need is a computer, tablet, or phone and an internet connection. Review Virtual Requirements for desktop, tablet, and phone browsers and operating systems.

Q: Will I be able to watch recordings of the sessions after the conference?

A: On-demand access is available only to those who have purchased the Plus or Premium Plus package. 

Q: How will I access on-demand sessions?

A: On-demand access is only available to those who have purchased the Plus or Premium Plus package. Please check your confirmation email to verify the start and end dates based on the package you choose.

Q: Where can I access the slides for the sessions?

A: Session slides can be found on the individual session pages on our website.

Q: How do I claim credit for participating in the Practical Updates in Primary Care Virtual Series?

A: You can claim credits on the session page of the website during the meeting. View accreditation information.

Q: I’m looking for my certificate from Practical Updates in Primary Care 2022 or another HMP event I attended in the past.

A: If you are looking for a certificate from a past event, please email In your email provide the name and date of the conference that you previously attended and let them know you need a copy of your certificate. Someone will respond to your request within 48 hours.

Q: How do I engage with the exhibitors?

A: Once our virtual experience is live, you will be able to explore the exhibit hall. You can click on each exhibitor’s name to find out more information about their organization or to access their website. You can also request more information from the exhibitor, and they will follow up with you after the virtual conference.

Q. I am a Sponsor or Exhibitor of the 2023 Practical Updates in Primary Care Virtual Series. With whom do I speak regarding next steps?

A. If outreach has not already occurred, your sales representative will be in touch with you shortly to discuss options. Click here to contact us directly.

Q: Whom do I contact with questions during the virtual event?

A: Our personalized help-desk concierge will be available to optimize your experience throughout the Practical Updates in Primary Care Virtual Series. Please fill out the Contact Us form to get your questions answered.

Q. I am a member of the press and would like to participate in the virtual experience. Whom do I contact for press access?

A: Please reach out to and complete the press access form. Once approved, you will be registered and receive a link to access the experience.

Q: My company would like to support the Practical Updates in Primary Care Virtual Series. Are there opportunities available?

A: Yes, a number of opportunities for support of the meeting are available. Please fill out the Contact Us form for more information.