For the best presentation viewing experience, we recommend the following:
Windows
- Microsoft Windows 10 or later
- Recommended browsers to use: Google Chrome, Firefox, Edge, or Safari on your laptop/desktop. (Avoid using Internet Explorer; please use Edge instead, as IE is no longer supported by Microsoft.)
- Broadband internet connection
Mac
- Mac OS X 10.5.7 or later
- Recommended browsers to use: Apple Safari, Mozilla Firefox, or Google Chrome
- Broadband internet connection
Phone and Tablet Technical Requirements
iPad Requirements
- iPad3 or later
- iOS 9 or later
- Apple Mobile Safari
- WiFi or cellular data connection (3G or higher)
iPhone/iPod Requirements
- iPhone 8.0 or later
- iOS 9 or later
- Apple Mobile Safari
- WiFi or cellular data connection (3G or higher)
Android Requirements
- Android 4.0 or later (on demand), Android 4.4.x (live)
- Android browser
- WiFi or cellular data connection (3G or higher)
Microsoft Surface Requirements
- Windows 8 or higher
- WiFi or cellular data connection (3G or higher)
FAQ - Frequently Asked Technical Questions
Q. Why doesn't the presentation appear?
A. If you're using a popup blocker, configure it to allow this site's popups. You will need to change settings in your browser.
B. Player volume: Look for volume icon inside the Player.
C. Refresh your browser:
- Mac Chrome: Hold ⇧ Shift and click the Reload button. Or hold down ⌘ Cmd and ⇧ Shift key and then press R.
- Mac Firefox: Hold down the ⇧ Shift and click the Reload button.
- Mac Safari: Click the refresh button on the address bar, or press ⌘ Cmd + R
- Windows Chrome: Hold down Ctrl and click the Reload button, or hold down Ctrl and press F5.
- Windows Firefox: Hold the Ctrl key and press the F5 key, or hold down Ctrl and ⇧ Shift and then press R.
Q. Why can't I hear audio?
Check that the computer you are using has speakers. Check your volume controls. There are three areas you may find volume controls:
- Player volume: Look for volume icon inside the Player.
- Computer volume: Adjust the volume slider and confirm that Mute is not selected.
- External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.